Saturday, 4 February 2012

Mr Porter: Behind the site

You log on to the site, add your item to the basket, you pay, and if you're lucky it turns up a day or so later. That's about as much as we have to do with online retailers such as Mr Porter.

What we don't usually see is the machine that's making all of that happen, from presentation of your item right through to the dispatch. In Mr Porter's case, it's a pretty big machine. A small army of customer service operatives, a separate floor of IT staff, magazine editors, stylists, photographic studios, and more all housed in a state of the art office above the Westfield shopping centre in West London.

Mr Porter's service is second to none and it's evident from these images from A Continuous Lean that they've gone to a lot of effort to make sure things stay that way.

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  1. Wonderful blog! I found it while searching on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I’ve been trying for a while but I never sbo
    seem to get there! Many thanks.

  2. This blog is listed in Yahoo news? That's news to me, I have no idea how that happened so am unable to offer any tips. Thanks for reading though.

  3. Surprised they missed off the wall which shows tweets popping up from rival companies and consumers alike - it's pretty impressive.
    Terry's looking very dapper sitting at his desk in a whistle, he's a gent and truly the right man to represent the men's arm of Net-a-porter...buys a mean range of NBs too!